Terms and Conditions
General conditions of sale for an E-Commerce site selling goods online
Preamble / Identity of the seller / Access to professional and commercial rules (if applicable)
The preamble recalls the objective of the general conditions of sale.It also serves as a reminder, where applicable, that certain products for sale on the site are subject to special conditions of sale.The preamble also makes it possible to know the professional and commercial rules to which the seller intends to submit if necessary.
These conditions indicate in particular the following information:
The means of reproduction and archiving of these conditions
The legal notices of the site www.urbanball.com
The general conditions of use of the sitewww.urbanball.com
The essential characteristics of the goods offered
The different steps to follow for the conclusion of the contract online
The technical means of identifying and correcting errors made during data entry
The languages offered
The methods of archiving and access to the contract
The means of consulting the professional and commercial rules to which the seller intends to submit
The legal and contractual guarantees
Deadlines, costs and terms of delivery
The follow-up of the delivery and the costs of the techniques of distance communication
The methods of payment and the means of security
The details on the methods of exercising the right of withdrawal,
The duration of the contract and the validity of the price.
These conditions are intended for a consumer who has full legal capacity.These conditions apply to all orders you place on this site.
We do our best to satisfy you.On this site, we present all the essential characteristics of the goods.We will be attentive to the comments you send us(Contact us)
These general conditions are presented in French.
We practice as[_________]and we are not subject to any particular professional rules.
1 The different steps to follow for the conclusion of the online contract
On the Internet: http://www.urbanball.com
You make your selection by browsing the pages of our site. Your selections are added to your cart when you click ''add this product to cart''. At any time of your navigation on our site, you can validate your order by clicking on ''validate my order''.
1.2 Validation of the contract
When you click on ''confirm my order'', a confirmation message appears. It summarizes all the products and options selected.
You must check in this order form all the information transmitted, and in particular all the elements useful for delivery (delivery address, digicode, telephones, etc.)
If you do not have to modify the form, then you must read these conditions. If you accept them, you must tick the box “I have read the general conditions of sale and I accept them without reservation”.
To continue your order, you must click on ''pay my order''.
After payment on our secure server (see ''payment''), an acknowledgment of receipt is displayed. It confirms the registration of your order and informs you that an electronic confirmation message will be sent to you as soon as possible.
1.3 Technical means of identifying and correcting errors
You have the option at any time to identify and correct any errors made when entering your data. When you notice an error after the conclusion of the contract, you must contact us ( click here to access the ''contact us'' section)
2. Terms of archiving and access to the contract
We will archive contracts, purchase orders and invoices on a reliable and durable medium.
You have a right of communication to these documents for orders of an amount greater than or equal to 120€.
3. Legal and contractual guarantees
3.1 Legal guarantees
In accordance with the legal provisions in force relating to the conformity of the goods with the contract, in matters of hidden defects (available in appendix 1 at the end of these general conditions), we will refund, repair or exchange any product apparently defective, damaged or damaged or does not correspond to your order.
We will also reimburse you for all return costs upon presentation of receipts.
3.2 Contractual guarantees
Products purchased on www.urbanball.com may give rise to a contractual guarantee. Different contractual warranties are offered on the product page. To subscribe to these guarantees, you must add them to your basket.
In the event of a problem or breakdown, you can contact us to find out what to do ( click here to access the ''contact us'' section)
You must keep your purchase invoice to be able to benefit from your contractual guarantee.
We do our best to satisfy you. We are responsible for the proper execution of these general conditions. Nevertheless, our responsibility cannot be engaged because of a fortuitous event, a case of force majeure, the unforeseeable and insurmountable fact of a third party to the contract or because of the non-compliance of the product with foreign legislation in the event of delivery to a country other than France.
4. Delivery times, costs and methods
4.1 Terms of delivery
We will deliver the products to you at the address indicated in the order form.
4.2 Delivery time
We will deliver to you no later than the date indicated in your order confirmation message.
4.3 Delivery costs
Delivery costs are subject to change depending on the weight of the product.
4.4 Delivery tracking
You can contact us by phone for any question relating to your delivery ( click here to access the ''contact us'' section)
The prices of our products are indicated in euros all taxes included (French VAT and other applicable taxes). They include in particular the costs of processing your order.
If you request delivery outside of France, your order may be subject to any taxes and customs duties when it arrives at its destination.
The payment of these duties and taxes is your responsibility and we invite you to inquire with the competent authorities of your country. You must also check the possibilities of importing or using the products you order from us in the country of destination.
6. Methods of payment and means of security
We only collect your payment at the time of shipment. You can therefore freely cancel your order as long as it has not been handed over to our carrier for dispatch. As soon as your order is delivered for dispatch, an electronic message informs you that we are going to collect your payment.
6.1 Means of payment
You have several means of payment to pay for your purchases on http://www.urbanball.com
- By Paypal
Payment is made at your choice on the secure banking servers of our partners /www.urbanball.com. This implies that no banking information concerning you passes through our site.
Payment by credit card is therefore perfectly secure; your order will thus be registered and validated as soon as payment is accepted by the bank you have chosen.
- Or by PayPal:
With PayPal your financial information is never communicated to www.urbanball.com. Indeed, PayPal encrypts and protects your card number. Pay online by simply entering your email address and password.
Payments via our site are subject to a security system. We have adopted the SSL (Secure Soket Layer) protocol to encrypt credit card details. To protect you against a possible intrusion, we do not store credit card numbers on our computer servers. Credit card numbers are processed by www.urbanball.com which returns an authorization number to us.
7. Satisfied or refunded: methods of exercising the right of withdrawal
In accordance with the legal provisions, within 14 days of receipt of your product, you can exercise your right of withdrawal. You do not have to justify reasons or pay a penalty. With the exception of return costs, which remain your responsibility, we will refund all sums paid no later than 30 days following your withdrawal. On our proposal, you can also opt for another method of reimbursement.
In accordance with the legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the specific specifications of the consumer or on audio, video or computer software recordings unsealed by the customer.
8. Duration of the contract and validity of the price.
The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically passed on to the price of the products for sale on www.urbanball.com.
The products remain the entire property of www.urbanball.com until full collection of the price by www.urbanball.com
Our price offers are only valid within the double limit of the period of validity of the offer concerned and available stocks.
Our offers of goods and prices are valid if they appear online on the site on the day of the order.
9. Applicable law / Competent jurisdiction
These conditions are subject to French law.
In the event of a dispute on the merits or on the form, the French courts will have sole jurisdiction.
10. Contact us / after-sales service
If you wish to contact us, our customer service is at your disposal:
For information on our offers or to place an order: By phone at 0663618990
To follow the execution of an order, to exercise the right of withdrawal or to exercise the guarantee: we provide you with a telephone number
indicated in your order confirmation email.
Form: Customer Service
11. Intellectual Property
12. Personal information
We collect your personal information for the management of your orders and the follow-up of our commercial relations. They can be retransmitted to our partners exclusively for the execution of your orders, in accordance with these general conditions.
In accordance with the Data Protection Act of January 6, 1978, you have the right to access, delete, rectify and oppose personal data concerning you. Simply write to us online at Customer Service or by post at www.urbanball.com, indicating your surname, first name, e-mail address, address and if possible your customer reference.
Annex 1: Provisions of the Consumer Code concerning the legal guarantee of conformity
The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.
To comply with the contract, the property must:
1° Be suitable for the use usually expected of a similar property and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted.
The seller is not bound by the public declarations of the producer or his representative if it is established that he did not know them and was not legitimately able to know them.
Any lack of conformity that appears within six months of delivery of the goods is presumed to exist at the time of delivery, unless proven otherwise.
The seller can challenge this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.
The buyer is entitled to demand that the goods conform to the contract. He cannot, however, contest conformity by invoking a defect which he knew or could not ignore when he contracted. The same applies when the defect has its origin in the materials supplied by him.
In the event of a lack of conformity, the buyer chooses between the repair and the replacement of the good.
However, the seller may not proceed according to the choice of the buyer if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer.
If the repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded or keep the goods and have part of the price refunded.
The same option is open to him:
1° If the solution requested, proposed or agreed pursuant to Article L. 211-9 cannot be implemented within one month of the buyer's complaint;
2° Or if this solution cannot be without major inconvenience for him, given the nature of the property and the use he is seeking.
However, the resolution of the sale cannot be pronounced if the lack of conformity is minor.
The application of the provisions of articles L. 211-9 and L. 211-10 takes place at no cost to the buyer.
These same provisions do not preclude the award of damages.
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature. recognized by law.
The recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible movable property, according to the principles of the Civil Code.
Appendix 2: Provisions of the Civil Code concerning the warranty against latent defects
The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it was intended, or which so diminish this use that the buyer would not have acquired it, or I would have paid a lesser price for them, if he had known them.
The seller is not liable for apparent defects of which the buyer has been able to convince himself.
The seller of a building to be constructed may not be discharged, either before acceptance of the works, or before the expiry of a period of one month after the purchaser takes possession, of defects in construction or defects of conformity then apparent.
There will be no need to rescind the contract or reduce the price if the seller undertakes to repair.
He is liable for hidden defects, even if he did not know of them, unless, in this case, he has stipulated that he will not be bound by any guarantee.
In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned, as it will be arbitrated. by experts.
If the seller was aware of the defects in the thing, he is bound, in addition to the restitution of the price he received therefrom, for all damages and interest towards the buyer.
If the seller is unaware of the defects in the thing, he will only be bound to refund the price and to reimburse the purchaser for the costs occasioned by the sale.
The seller of a building to be constructed is bound, from the date of acceptance of the works, for the obligations which the architects, contractors and other persons bound to the client by a work contract are themselves - themselves held pursuant to articles 1792, 1792-1, 1792-2 and 1792-3 of this code.
These guarantees benefit the successive owners of the building.
There will be no reason to rescind the sale or reduce the price if the seller undertakes to repair the damage defined in articles 1792, 1792-1 and 1792-2 of this code and to assume the guarantee provided for in article 1792-3.
If the thing which had defects has perished as a result of its poor quality, the loss is for the seller, who will be bound towards the buyer for the restitution of the price and for the other compensations explained in the two preceding articles.
But the loss happened by fortuitous event will be for buyer's account.
The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
In the case provided for by article 1642-1, the action must be brought, on pain of foreclosure, within one year following the date on which the seller can be released from the apparent defects or lack of conformity.
It does not take place in sales made by authority of justice.